SCTA oversees both BARTA and RRTA public transportation services.  Funding to provide service is derived from the Federal Transportation Administration, Pennsylvania Department of Transportation, Berks County, Lancaster County, and through passenger fares.  The Board is responsible for establishing policies and procedures for the daily operation of the Authority.  The responsibility for the daily operation of the Authority falls to the Executive Director of SCTA who ensures that the policies and procedures are distributed and followed by all employees.

ADA Complaint Process

A complaint is any issue or dispute or objection you express to us about our policies or staff.  If you have a complaint or compliment about an SCTA employee, an experience with doing business with SCTA, or SCTA’s policies and procedures, please tell us.  If you feel you have been discriminated against for transit services under the Americans with Disabilities Act of 1990 (ADA) please use the ADA Complaint Forms below or call the Director of Administration and Human Resources at 717-397-5613 or email info@sctapa.com.  We will record your complaint, investigate it and respond to you within five (5) days.  Copies of your complaint, agency responses/resolutions, and corrective action plans will be kept on file.

SCTA ADA Complaint Form

SCTA ADA Complaint Form Spanish